# Measure and maximise hardware performance

#### **Monta’s Hardware Portal**

Monta’s Hardware Portal bridges the gap between manufacturers and their charge points in the field, offering real-time visibility and control post-sale. Improve quality, streamline operations, and boost your sales in the growing EV charging market.

Firmware updates

## Manage firmware with ease

Streamline your firmware process with a software solution that keeps everything organised and up-to-date. With our portal’s firmware updates, you can easily access and manage firmware versions. View both the latest and historical versions, track statuses (tested, untested, or rejected), and upload new firmware along with its metadata.

#### Centralised firmware management

Find all your firmware needs in one place, reducing the complexity that surrounds continuously having to keep everything secure and up-to-date.

#### Simplified version control

Get a comprehensive view of all available firmware, so you can effortlessly track and manage firmware versions.

#### Faster communication

Streamline distribution of new firmware with a single, user-friendly form that gathers all essential information upfront; no more lengthy back-and-forth emails.

Trusted by 1000+ operators around the world

Monta Control

## Comprehensive charge point management

Monta Control helps you manage and monitor your brand’s charge points in Monta’s Hardware Portal.

With access to real-time statistics such as uptime, reliability, and operational status, you can efficiently track the performance of your entire network and manage your charge points remotely.

#### Charge point overview

View all charge points in your brand, search by serial number, and instantly access detailed status information.

#### Log access

Dive deep into various logs including OCPP, development, and support logs to troubleshoot and optimise performance.

#### Charge history

Review detailed charge data, including voltage, phase, and more, for full insights into usage patterns.

#### Configuration control

Seamlessly adjust OCPP settings, upgrade or rollback custom firmware, and fine-tune your charge point configurations.

#### Uptime monitoring

Get detailed uptime reports on a per-connector basis to ensure maximum reliability.

#### Command triggers

Remotely trigger essential actions like restarts, synchronisation, and diagnostics to keep operations running smoothly.

## Your hardware, our software

Our software works with 600+ hardware models (and more on the way), offering a superior experience for any setup. We’ve ranked every model using a scoring system based on actual usage data.

Ratings

## Get customer feedback and valuable insights

View detailed ratings for every charge left by EV drivers, complete with insights into specific charge point models and sessions. Use the Monta Control to better understand issues and instantly improve the user experience.

#### Uncover patterns and trends

Get insights into charge failure patterns, and analyse customer feedback sentiment over time to identify issues, and improve future product updates.

#### Fuel growth with user-driven improvements

Stay connected to your user’s impressions and needs so you can improve their overall charging experience using your product.

#### Troubleshoot persistent issues on the spot

Whether it’s a connectivity glitch or another recurring problem, we make troubleshooting simple and effective. If connectivity issues persist, consult our [guide on data-only SIM cards](https://monta.com/en/blog/data-only-sim-cards-guide/) for tips on strengthening your chargers’ network connections.

#### Learn from user feedback

In addition to ratings you’ll find comments left by drivers, giving you qualitative insights to keep making ongoing improvements.

## A framework for measuring EV charge point performance

Charge sessions fail over 10% globally. This white paper guides CPOs in selecting reliable hardware and helps manufacturers enhance performance and customer satisfaction through data-driven insights.

[Download for free](https://monta.com/en/downloadables/a-framework-for-measuring-ev-charge-point-performance/)

## Unlock further growth with the Hardware Track

The Hardware Portal is the software backbone of Monta’s Hardware Track, crafted to help hardware manufacturers enhance customer satisfaction and grow their businesses smoothly and effectively.

With the complete Monta Hardware Track—a full-scale partnership program—you get access to additional benefits on top of the Hardware Portal.

Interested in discussing a hardware partnership with Monta? Get in touch and let’s explore how we can help you succeed.

”Monta offers top-tier software and services to hardware manufacturers... ...in Europe and America, ensuring that our collaboration serves as the cornerstone of success for all industry players.”

Tom Stebbing

Partnerships & Business Development Director, Monta

”The Hardware Portal offers a comprehensive solution for hardware manufacturers... ...streamlining charge point integration, providing in-depth testing, comprehensive analytics, and seamless firmware deployment across their network.”

Niklas Luettringhaus

Product Manager, Monta